Last Updated: 01 – 08 – 2026
At Smuk Mirada, we value your trust and aim to make every purchase experience smooth and transparent. This Refund Policy explains when a refund may be provided for purchases made through www.smukmirada.com.
Smuk Mirada offers premium alcohol-free perfumes crafted with imported French fragrance oils. Due to the nature of our fragrance products, refunds are subject to the conditions mentioned below.
1. Refund Eligibility
A refund may be considered in situations such as:
- A product is confirmed to be damaged during delivery.
- You receive a product different from what you ordered.
- A confirmed product defect is identified.
- Your order is cancelled successfully before it is processed or dispatched.
- A refund is approved by Smuk Mirada after reviewing your complaint.
Refund eligibility will depend on the circumstances of each case and the information provided by the customer.
2. Refund for Damaged Products
We carefully pack our perfumes before dispatch. However, damage can sometimes occur during transportation.
If your product arrives damaged, please contact us promptly after delivery.
To help us review your request, we may ask you to provide:
- Order number
- Clear photographs of the package
- Clear photographs of the damaged product
- Photographs of the shipping label
- A short description of the issue
- Unboxing photographs or video, if available
After reviewing the information, we will determine the appropriate resolution.
Where the issue is confirmed and a refund is approved, the eligible amount will be refunded according to this policy.
3. Refund for Wrong Products
If you receive a product that is different from the product mentioned in your order, please contact us as soon as possible.
Our team may ask for photographs of the product received and your order details.
Once the issue is verified, we may provide an appropriate resolution, which can include a refund or replacement, depending on the circumstances.
4. Refund for Defective Products
If you believe that your perfume has a genuine manufacturing defect, please contact our customer support team.
We may request photographs, videos, product details, batch information, or other relevant information to assess the issue.
After reviewing the complaint, Smuk Mirada will determine whether the product qualifies for a refund or another suitable resolution.
Please note that fragrance experience can differ from person to person due to skin type, body chemistry, weather, application method, and other factors. A difference in fragrance performance does not automatically mean that the product is defective.
5. Refund for Cancelled Orders
If you successfully cancel an order before it is processed or dispatched and payment has already been received, the eligible amount may be refunded.
Once an order has been processed, packed, or handed over to the delivery partner, cancellation may no longer be possible.
Any refund for a successfully cancelled order will be processed according to the applicable payment and order conditions.
6. Refund Method
Approved refunds will generally be processed using the original payment method used to place the order.
Depending on the payment provider, bank, card issuer, or payment gateway, the refunded amount may take additional time to appear in your account.
Smuk Mirada does not control processing times imposed by banks or third-party payment providers.
7. Refund Processing Time
Once a refund has been approved, we will initiate the refund through the applicable payment method.
The time taken for the amount to reach your account may vary depending on your payment provider or bank.
If you do not receive an approved refund within the expected processing period, please contact us with your order details so that we can assist you.
8. Shipping Charges
Shipping charges may not always be refundable.
If the refund is approved because of an error attributable to Smuk Mirada, such as a wrong product being delivered or a product being damaged during delivery, the applicable shipping amount may be considered as part of the resolution.
For other refund situations, shipping charges may not be included in the refund.
9. Refunds for Failed or Undelivered Orders
If an order cannot be delivered because of circumstances such as an incorrect or incomplete address, incorrect contact details, refusal to accept the package, or repeated unsuccessful delivery attempts, the refund will be reviewed based on the circumstances.
Any applicable delivery, return-to-origin, or other charges may be deducted where permitted.
10. Promotional and Discounted Orders
Orders purchased using promotional offers, discount codes, bundles, or special campaigns may be subject to specific refund conditions.
If a refund is approved for a promotional order, the refund amount may be calculated based on the actual amount paid and the terms applicable to the promotion.
11. Refund Not Applicable in Certain Situations
A refund may not be provided for:
- Change of mind after purchasing a fragrance
- Personal preference regarding the fragrance
- A fragrance smelling different on individual skin
- Improper use or storage of the product
- Damage caused after delivery by the customer
- Products that have been tampered with
- Claims without sufficient information or evidence where verification is required
- Situations that do not meet the conditions of this Refund Policy
12. How to Request a Refund
To request a refund, please contact Smuk Mirada using the details below.
Please provide:
- Your order number
- Full name
- Registered phone number or email address
- Product name
- Reason for requesting a refund
- Relevant photographs or videos, if applicable
Our team will review your request and contact you regarding the next steps.
Email: info@smukmirada.com
Phone: +91 9700715454
13. Refund Review
All refund requests may be reviewed before approval.
Smuk Mirada may request additional information or supporting evidence when necessary to verify the issue.
A refund will be processed only after the request has been reviewed and approved according to the applicable conditions.
14. Changes to This Refund Policy
Smuk Mirada may update this Refund Policy from time to time to reflect changes in our business, products, services, payment processes, or applicable requirements.
Any changes will be published on this page, and the “Last Updated” date will be updated accordingly.
We encourage customers to review this page periodically.
15. Contact Us
For questions regarding refunds or refund requests, please contact us:
Smuk Mirada
Website: www.smukmirada.com
Email: info@smukmirada.com
Phone: +91 9700715454
We Define Only Luxury.
